Frequently Asked Questions

Discover the answers to your frequently asked questions about our products and services.

Ordering & Payments


We offer a user-friendly digital platform where you can select your products and
proceed to a secure checkout. If you experience any difficulty, just contact us through
as we'd be happy to sort it out for you!


We accept secure online payments via Visa and Mastercard through the Paymob
gateway.

Yes, we offer Cash on Delivery!

Yes, we typically confirm orders within 30 minutes of placement.

We can modify your order as long as it has not yet been dispatched from our facility.

Shipping & Delivery

Yes, using our reliable courier partners we can ensure our products are delivered safely
across the country.

While we strive for immediate dispatch, delivery times depend on courier schedules;
we monitor every shipment until it is confirmed as delivered.

Shipping fees are calculated based on your location to ensure vitamins are stored and
transported correctly.

Yes, we provide tracking updates as soon as they are synchronized with the courier’s
system. You can check them through your email or the message sent to your registered
WhatsApp number

We acknowledge that delays can occur due to courier pressure; in such cases, we will
open an investigation with our shipping partners to resolve the issue immediately.

Returns & Refunds

Due to health and safety regulations, we cannot accept returns once a product has left
our controlled facility to ensure storage integrity for all customers.

If any manufacturing defect is found upon opening, kindly contact us at
Support@360nutrition.eg and we will provide an immediate, complimentary
replacement.

Please contact our support team with your order details; if a transaction fails
technically, funds are typically returned by your bank within 72 hours.

For technical payment issues, banks usually process returns within 72 hours. For other
concerns, we manage requests personally to ensure same-day resolution.

For safety reasons, opened nutritional supplements cannot be returned. However, if
the product is found to be defective, we will arrange a replacement.

Product Information

360 Nutrition gummies utilize a 100% plant-based Pectin delivery system instead of
traditional animal gelatin. Our formulas are manufactured in a specialized factory using
high-quality ingredients that undergo extensive trials to ensure consistent quality and a
superior taste profile

Our formulas are designed based on nutritional research for daily support. Please stick
strictly to the recommended serving size found on the label.

Please ensure the product is kept in a cool, dry place to maintain its physical form and
vitamin potency. Avoid leaving the jar in high-heat environments and direct sunlight
(like in a car).

360 Nutrition gummies are formulated with a 100% plant-based Pectin delivery
system, serving as a specialized alternative to traditional animal-based gelatin. While
we are currently in the final stages of receiving our official Halal certification, our
products are manufactured according to these standards to ensure they meet your
dietary and quality requirements

Health & Safety

Our standard line is formulated for specific age groups; please refer to the product
label for age recommendations.

We always recommend consulting a physician before starting any new supplement
during pregnancy or nursing.

As individual responses to vitamins vary, we recommend consulting a healthcare
provider if you are taking other medications.

Yes , we have NFSA (National Food Safety Authority) certifications and carry out
extensive studies and trials to ensure consistency and quality between every batch
produced.

Yes , we have NFSA (National Food Safety Authority) certifications and operate under
high-quality standards and comply with relevant Egyptian Consumer and safety
regulations.

360 Nutrition products are manufactured in a specialized factory using
pharmaceutical-grade standards.

Customer Support

We are available via our official communication channels, including WhatsApp and
support email (support@360nutrition.eg)

We strive to respond to all inquiries promptly during official working hours.

We primarily serve our customers through our digital platform to ensure direct delivery
from our controlled facility.

Please reach out to our support team directly; we personally manage all complaints to
ensure they are resolved immediately.

We acknowledge all inquiries and aim to reach a resolution for any service-related
requests within 24 hours.

Policies & Legal

Our full terms, including our shipping and return policies, are available on our official
website.

We prioritize your security by using leading secure gateways and handling all personal
data in accordance with our privacy protocols.

We only share necessary details with our trusted courier partners to ensure the
successful delivery of your order

Our website uses standard technology to ensure a synchronized and secure shopping
experience.

These policies are integrated into our checkout process and are clearly detailed in our
Terms & Conditions on the website.